Privacy Policy

Introduction

Coinsgame respects your privacy and is committed to processing your personal data in a transparent, lawful, and proportionate manner. This Privacy Policy explains what information we collect, why we collect it, how we use it, with whom we may share it, and the safeguards we apply. It also describes your rights and how to exercise them in relation to your use of our services.

Data Controller and Contact Details

Coinsgame is the data controller for the personal data described in this Policy. For questions, access requests, or to exercise your rights, contact us at privacy@coinsgame. We reserve the right to update contact details from time to time and will publish material changes as required by applicable law.

Categories of Personal Data We Process

  • Identity and contact information (name, date of birth, address, email, telephone).
  • Verification data (government-issued ID documents, identity verification results).
  • Account and transaction data (login history, bets placed, deposits, withdrawals, balances, timing).
  • Technical data (IP address, device type, browser, operating system, cookie identifiers).
  • Financial data (payment method details, funding sources, payout records).
  • Marketing and communications preferences (consent status, opt-ins, responses to campaigns).
  • Gambling-related data (self-exclusion status, time limits, responsible gaming interactions).

How We Collect Personal Data

  • Direct interactions: when you create an account, deposit funds, place bets, contact support, or participate in promotions.
  • Automated technologies: through your use of our site, including cookies and similar tracking technologies to collect usage data and improve security and service quality.
  • From third parties: identity verification providers, payment processors, AML/KYC checks, and regulatory reporting where required.

Purposes and Legal Bases for Processing

  • To operate and provide our services, verify identity, and prevent fraud and impersonation. Legal basis: contractual necessity and legitimate interests in maintaining a secure platform.
  • To comply with anti-money laundering and counter-terrorism financing obligations. Legal basis: legal obligation and legitimate interests.
  • To communicate with you, provide customer support, and manage your account. Legal basis: contractual necessity and legitimate interests.
  • To improve products and services, develop new features, and tailor marketing where permitted. Legal basis: legitimate interests and, where required, consent.
  • To deliver marketing communications where you have opted in. Legal basis: consent or legitimate interests, as applicable.
  • To enforce our terms and prevent prohibited activities. Legal basis: contractual necessity and legitimate interests.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy and in accordance with applicable law. Transactional data, including betting and payment records, are kept for a minimum of five (5) years from the date of the last activity, or longer if required by law. Other data are kept for the duration of your relationship with Coinsgame and for as long as needed to comply with legal obligations or defend against potential claims. When data are no longer required, we securely delete or anonymise them.

Data Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption of data in transit using TLS at least version 1.2, encryption at rest where feasible, access controls, regular security assessments, and secure data processing practices. We maintain audit logs and incident response procedures to detect and address security events promptly.

Sharing of Personal Data

We may share personal data with the following categories of recipients:

  • Payment processors and financial institutions involved in processing deposits and withdrawals.
  • Identity verification and AML/KYC service providers to satisfy regulatory obligations.
  • Affiliates and service providers who perform functions on our behalf (e.g., customer support, hosting, analytics) under written agreements.
  • Regulators, law enforcement, and other authorities where required by law or to protect our rights and safety.

Transfers to recipients in jurisdictions outside the applicable data protection framework will be protected by appropriate safeguards, such as standard contractual clauses or other legally recognized mechanisms.

International Transfers

Personal data may be transferred to and processed in jurisdictions outside your home jurisdiction. We rely on safeguards that provide an adequate level of protection for the data, including standard contractual clauses and other legally recognized transfer mechanisms. Where required by law, we will provide additional notice about specific transfers.

Cookies and Tracking Technologies

We and our service providers use cookies and similar technologies to distinguish users, remember preferences, analyze site usage, and provide a secure browsing experience. You may manage cookie preferences through your browser settings. We classify cookies into categories such as strictly necessary, performance, functionality, and targeting, and provide options to opt out of non-essential cookies where permitted by law.

Your Rights

You have the following rights in relation to your personal data:

  • Right of access: request a copy of your personal data and obtain information about its processing.
  • Right to rectification: correct inaccurate or incomplete data.
  • Right to erasure (right to be forgotten): request deletion under applicable grounds.
  • Right to restriction of processing: limit processing under certain conditions.
  • Right to data portability: receive your data in a structured, commonly used format and transmit it to another controller where feasible.
  • Right to object: oppose processing based on legitimate interests or direct marketing.
  • Right to withdraw consent: withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.

To exercise these rights, contact us at privacy@coinsgame. We will respond within applicable legal timeframes and may require verification of identity before fulfilling requests.

Profiling and Automated Decision-Making

We may perform profiling and automated processing to assess risk, verify identity, and detect fraudulent activity. No decision with legal or similarly significant effects is made solely by automated means without human involvement. Where automated processing occurs, you may request human review of the decision.

Responsible Gaming

We implement measures to promote responsible gaming, including time and deposit limits, self-exclusion options, and access to support resources. Data collected for responsible gaming purposes is used solely to support safe play and regulatory compliance.

Children

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a child has provided personal data, we will take reasonable steps to delete such information and may restrict or terminate the child’s account.

Rights to Lodge Complaints

If you believe your privacy rights have been violated, you may lodge a complaint with the applicable supervisory authority in your jurisdiction. You may also contact Coinsgame using the channels stated above for assistance and resolution.

Changes to This Policy

We may update this Privacy Policy from time to time. We will provide notice of material changes and, where required, obtain your consent or re-confirm your rights. The policy version and effective date will appear at the top of the document.

Effective Date

This Privacy Policy is effective as of the date indicated at the top and replaces any prior privacy notices related to Coinsgame services.