Safer Gambling

Safer Gambling at Coinsgame

Coinsgame is dedicated to promoting responsible gambling. This page explains the safeguards we provide to help players stay within their means, recognise risks, and access support when needed. The measures described apply to all Coinsgame products and services offered in our supported markets.

Age Verification and Minors Protection

Coinsgame does not permit gaming by persons under 18 years of age. Registration requires age confirmation and ongoing verification as required by applicable law. You must not share login credentials or permit access by unauthorized individuals. We may suspend an account or withhold funds if proof of age cannot be established or if information provided is incomplete or inaccurate.

Recognising Risk and Self-Assessment

Gambling should be a controlled form of entertainment. If several indicators are present, delay gaming and review protective measures. Indicators may include persistent preoccupation with gambling, neglect of personal or family responsibilities due to gambling, borrowing funds to gamble, or attempting to recover losses through further play.

• You frequently think about gambling to the extent it affects daily life.
• Your gambling interferes with relationships, work, or hobbies.
• You have used all available money or credit for gambling.
• You have sought loans or used credit to continue gambling.
• You gamble to cope with emotional distress or as an escape mechanism.
• You chase losses by increasing bets or extending playtime.

Responsible Gaming Tools

Coinsgame provides controls designed to help you gamble within your means. Access these tools via My Account > Responsible Gaming. Available options include:

• Deposit limits: set a daily, weekly, or monthly cap on deposits. Increasing a deposit limit requires a minimum 7-day waiting period before it becomes effective; reducing or removing a limit takes effect immediately.
• Loss and wagering limits: set maximum losses or wagering amounts within a defined period. Changes follow the same timing rules as deposit limits.
• Time limits: impose durations for playing sessions and prompts for breaks as configured.
• Time-out: pause access for 1 day, 3 days, 7 days, or 15 days. During Time-out you may withdraw remaining funds but cannot deposit or play.
• Self-exclusion: permanently block access for a fixed period (7 days, 1 month, 6 months, 1 year) or indefinitely. Reactivation requires explicit steps at the end of the exclusion period, and reactivation is subject to verification of eligibility under these terms.

Track Your Activity

Your Coinsgame account maintains a complete record of bets, deposits, withdrawals, and gameplay sessions. You may review this activity to monitor patterns and verify compliance with your personal limits. We may provide summarized activity information in accordance with applicable laws and our privacy policy.

Help, Support and Safe Transitions

If you believe you may be at risk or require assistance, contact Coinsgame Customer Service through approved channels within the platform. Our team is trained to advise on protective measures and to direct you toward appropriate professional resources as needed. If you choose self-exclusion, follow the on-screen instructions to activate the period and review reactivation terms at its end.

Limitation of Liability and Compliance

The responsible gambling tools are provided to assist customers in gambling safely. While Coinsgame uses industry-standard controls and monitoring, no tool guarantees prevention of problem gambling. You remain responsible for complying with the terms of service, including not attempting to bypass limits or restrictions. Coinsgame reserves the right to suspend or terminate accounts for violations, including providing false information or attempting to defeat protective measures. Nothing herein alters applicable consumer protection laws or excludes liability for unlawful conduct.